Questions referring practices commonly ask.

Assignment is determined by three factors, in order: the technical profile of the case and which director has the relevant specialist experience; current diary availability; and any prior working relationship with your practice. The submission form includes a field for stating a preference, which we respect when clinically appropriate.

Our administrative protocol declines all future booking requests from patients you have referred, directing them back to your practice. This is not a courtesy. It is a contractual clause in the collaboration agreement and applies for the duration of your professional relationship with the patient.

No. We require, at a minimum, recent panoramic imaging, a clinical referral letter from you and confirmation that the patient has signed your standard data-sharing consent. CBCT imaging is required for any implant procedure.

Fees vary by model and case complexity. A current fee schedule is provided on request to verified dental practitioners. Patients are billed by the practice that holds the primary relationship. We invoice the practice, never the patient directly, unless model A is in force and you specifically request otherwise.

Either co-director can take responsibility for any active case if the originally assigned surgeon becomes unavailable for clinical, conference or personal reasons. We do not delegate beyond the two of us.

Yes, subject to theatre capacity and patient consent. We encourage referring practitioners to attend, particularly for cases under models A and D where prosthetic continuity benefits from your direct observation of the surgical decisions.

For implant cases: CBCT of the relevant region, intraoral periapical or panoramic imaging, study models or intraoral scans and clinical photographs. For non-implant complex surgery: panoramic imaging, relevant CBCT and a clinical summary. We can advise on imaging protocols for borderline cases on request.

Yes, always. A written mutual non-solicitation agreement is signed before any case begins. It is reciprocal, binding and a non-negotiable foundation of the Tándem model.

In over twenty-five years of complex surgery the complication rate is low and well documented. The framework agreement includes an action protocol for unforeseen events, provision for a second surgery if necessary and direct telephone availability for seventy-two hours after the procedure.

Each professional maintains their own insurance. Before each case we sign a collaboration framework agreement delimiting responsibilities by phase: the surgical phase is ours, the pre-surgical and post-surgical phases are yours, with shared protocols throughout.

You keep the patient relationship from start to finish. You gather and submit the case, join the planning call and take back the prosthetic and restorative work after surgery. We take responsibility once a case is accepted. A co-director reviews it, recommends a collaboration model, performs or supervises the surgery under that model and returns a structured report before the patient is discharged back to your practice. Your hands-on role during treatment depends on the model you choose, from fully delegated surgery to a joint procedure.

All patient data shared with Tándem is processed under a data-sharing agreement signed by both practices, in compliance with UK GDPR 2018. Data is stored on UK-based encrypted servers and never used for marketing. A copy of the data-processing addendum is provided with every collaboration agreement.

Yes. The observer programme issues an official certificate with training hours. Where your professional college or scientific society recognises external continuing education, it is typically eligible for validation.

Yes. The majority of colleagues we work with do so on a recurring basis. For professionals with higher volume we offer specific terms and a priority scheduling arrangement.

Yes. We regularly receive colleagues from across Europe and Latin America. English and Spanish are the working languages. We assist with travel logistics if needed.